FAQ

I know you have a secret stash that are not listed on the website, how do I access them?

We really don't. Well, sort of. We do have an unreasonably large amount of uncatalogued, unsorted commons and uncommons , which can be looked through when visiting our stores. Our bulk cards are mostly sorted by letter in boxes - for instance all commons starting with the letter "A" will be in one box. So if you are looking for something specific, it will be easy to find it if we have it.

What is Sealed Product?

"Sealed Product" are things like boosters, booster boxes, Bundle packs, Planeswalker decks, Duel decks and some promotional product. Our Pre-order specials are a way of getting Sealed product at a lower price. There are always specials on sealed product before these release. Please note, some of the sealed product won't be replenished and is sold on a first come first serve basis.

How do I process orders?

Please bear in mind that older stock will very likely be at least 'Lightly Played'. Our stock is listed on our site and the best way is place orders online. It is very easy to open an account and orders can be paid in store by card or with cash. Even if you choose the direct bank deposit option, you can still pay in store if its for in-store pick up.

Also note that even if you intend to buy in store, all orders must go through our system. So to save time,  and to avoid the disapointment of finding out an item has since sold out, place an order and your cards will be ready when you arrive. Please use the email queries judiciously, consult this FAQ, and place your order through the site. As a general rule, the more emails you send us, the less likely we are to reply. If you don't get a response from us it's usually because we are just too busy to monitor our mails closely. Please accept our most humble apologies.

Can I purchase without a credit card?

Yes, you most definitely can. There are two options. After you select the cards you need on the website and proceed to check out, you may select the EFT option , and pay by electronic fund transfer (you will receive our account details after the order is confirmed via e-mail).

Alternatively if you don't have internet banking, you can also make a "cardless deposit" at any Standard Bank Auto plus and the money immediately reflects in our account. It is very, very simple. You select the deposit cash option, put money in, then put in our account number (as per email sent to you after placing an order), then the reference which is your order number, and cell/telephone number.

Our account details and the amount will appear on screen and if it is correct, just press Proceed and we will receive the payment confirmation.

PLEASE DO NOT MAKE CASH DEPOSITS INSIDE A BANK.

For in-store pickup orders, you can still EFT before coming to collect the cards, but you can pay when you collect your order as well. If its a short notice order, you will need to provide proof of payment. Customers are always welcome to choose the free in-store pick up option where you do not pay postage and then arrange for their own courier at own expense. IF orders is for collection at a different Luckshack branch than the one ordered from, please note that only paid orders will be sent. You cannot pay for cards "in-store" if you are in a different store.

Can I do "Cash on delivery" and pay when my order is posted to me?

No, our orders are delivered by the SA postal service, Postnet and other Couriers. So we need to receive payment before we can post orders.

Can I ask you to set cards aside for me?

This is called placing an order online. If you want to buy something, place an order. Otherwise, the item is fair game. Please note unpaid orders are cancelled after 4-7 days.

So, can I check out a cart and not pay?

A checked out cart is a completed transaction between you and The Luckshack. If there is a very good reason (such as you are waiting for a query to be resolved), you may delay the payment for your specific order. Otherwise please make the payment within 4 days after placing an order. If you know you are unable to make the payment immediately, please DO NOT check out a cart. Any unpaid orders will be cancelled after 4 - 7 days. If a customer does so repeatedly, we may even refuse to process further orders from that customer.

Can you combine multiple orders into a single posting?

We understand some customers would like to add more cards to their orders before the shipping date and it is possible to combine your orders to save postage to an extent. Orders are processed nearly every day and once an order is processed, they are sealed. Reopening a sealed order can be frustrating for us so please be considerate and keep the “string ordering” to a minimum.

Additionally, if you are ordering from multiple branches the onus is on you to communicate with the branch or branches in question as well as ensure that each order is paid timeously to avoid cancellation.

I am based close to one of your stores, can I ask to get the order ready and I pay in person?

Yes, you may select the "Free In-Store pick up" option from the branch you'll be visiting and can then come join us for a few rounds in store! Note that orders with this option must still be collected within 4 - 7 days to avoid cancellation. If any problems occur and you cannot collect within that time frame, please contact the branch is question via email.

Orders placed from other branches for pick-up at your closest store still need to be paid before they'll get shipped.

I have a collection for sale. What should I do?

You can send us a compiled list of the cards and if one of the branches are interested, they'll contact you directly.

Do you have a facebook page and what is it used for?

Yes, these days everyone and their cats have a facebook page and the Luckshack is all for social networking sites. However the function of the Luckshack facebook page is still evolving. If you want to complain (or hopefully complement) about our service you can use the wall on our page to do so. If you need to complain however, we're human and sometimes do make mistakes, so sending us an e-mail to try and rectify your issue(s) will work better. If you want to purchase cards/sealed products which we do not stock, you can also use our facebook page to remind us to stock these items. Perhaps another customer of ours would have the card and he/she may be able to trade with you directly.

How do I find out more about Magic: The Gathering (tournaments and general info) in South Africa?

There is a SA Magic Facebook group which is very active and has all the latest information you need. So go out there, meet other Magic players and have fun!