Shipping and Returns
The Luckshack makes use of Fastway Couriers and PostNet to ship orders. We ship orders inside South Africa, as well as to Namibia.
Orders are dispatched at least twice a week. However, we do our best to send out orders on a daily basis. We ship to the shipping address provided by customers when opening their account. Please make sure this is still correct when placing an order.
When selecting one of the Priority Shipping options please keep in mind that, as much as we would like this, we do not have control over when the couriers do their rounds. This means that if your order is placed after 8AM in the morning, chances are that it will only be picked up the next day.
Because most of The Luckshack stores are closed on a Monday, all orders - even Priority Orders, placed after 8 AM on Friday - will be shipped on Tuesday mornings.
Keep in mind that we are different stores in different locations with one central website - so things will work a bit differently than you are used to from other vendors and their websites. Each store has their own inventory and uses their own couriers. Products listed at one store won't magically appear (pun intended) at another store to be picked up or shipped together.
Orders will only be dispatched once paid. We send a tracking number for each order that can be tracked via the website of the relevant Courier Company. Please note that once the package has left our store, we have no control over how the courier company services your delivery. Customers are always welcome to choose the free in store pick up option to not pay postage and then arrange for their own courier at own expense.
There is a dedicated weekly courier between our branches whereby stock and orders are sent hence and forth. This package is usually sent on a Wednesday and to be included, orders must be placed and paid before 5PM on the preceding Tuesday. This service is an excellent choice if you are not in a hurry to receive your cards within a day or two. Please note that the shipping for this service between branches is calculated and payable per order, and not per customer.
Having one order from two or more of our individual stores combined and then sent as one package to the final destination is possible when using the dedicated store-to-store shipping options. Please remember that each branch is independently owned and has no visibility of products on your order that were not placed at that store. Hence, the onus would be on you to make your intentions clear in the comment section provided when confirming your order. When checking out your order, please select the correct shipping option for each store, and then use the "Comments" section to clarify the details, e.g.
“Send my orders from Fish Hoek and/or Plumstead to Milnerton. Milnerton, please wait for the packages from Plumstead and/or Fish Hoek before sending everything to me.”
Please allow and adjust for courier times between our stores and you as the final recipient, as these types of (combined) orders will take a little bit more administration and coordination.
If an order received by a customer proves to be incorrect or not to reasonable satisfaction, please contact us within 4 days after receiving the parcel with the order number and the issue(s) relating to the order. We will promptly attempt to correct these issues.
Please bear in mind that older MTG singles will very likely carry a “Lightly Played” (LP) grade, and a few of them “Medium Played” (MP). We unfortunately do not upload grades for every card on our website, so if you receive a MP card, please accept our apologies. Where possible, we reduce the prices of MP singles compared to “Near Mint” NM singles.