Privacy Policy

The Luckshack is committed to protecting your privacy at all times, and in all situations. The information collected about you when you become a member, is solely used to process your orders and to provide a more personalized experience on our site. We do not guarantee complete security on stored information, however, we have implemented many security safeguards and conditions to help protect your confidential information.

When you open an online account at, you will be prompted to fill out a form that requests your name, physical address and e-mail address.

The Luckshack will NOT share any personal information captured with anyone not directly related to performing our day-to-day business. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here.

Your name and address information is used solely to process orders, and this information will NEVER be sold, given, rented or traded to any third party for purposes other than order fulfillment. Your demographic information (gender, date of birth, etc.) will be used only for internal purposes, such as to confirm customers’ identities.

We may correct or supplement address information with standardized postal representation in order to fully ensure that orders are delivered. This is done purely with the intention of ensuring that customers receive orders that were placed online.

When you visit our website we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

All Luckshack employees take your personal information very seriously. Staff must learn and obey our security policies. Access to member personal information is limited to key management personnel only. This information is ID and password protected and our web security is reviewed regularly.